Terms of Service

1. Introduction

Welcome to Loeka Baby & Kids. These Terms and Conditions govern your use of our website, located at www.loeka.co.za, and the purchase of any products or services from us. By accessing and using our website, you agree to be bound by these terms. Please read them carefully.

2. Company & Legal Information

This website is operated by Loeka based in South Africa.

Email Address: hello@loeka.co.za

3. Products and Services

We take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct. However, we reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

4. Pricing and Payment

All prices are displayed in South African Rand (ZAR).. Full payment is required before any order is dispatched.

We use Peach Payments as our trusted, secure payment gateway. All online card payments are processed through their PCI-DSS Level 1 compliant systems. We do not store any of your sensitive card details on our servers. All transactions are subject to 3D Secure authentication as required by South African banks.

5. Shipping and Delivery

We are committed to delivering your order accurately and in good condition. For full details on our shipping process, timelines, and costs, please see our dedicated [Shipping Policy Page Link].

6. Returns and Refunds

Your satisfaction is important to us. If you need to return a product or request a refund, please refer to our Refund & Returns Policy for detailed instructions and conditions.

7. Intellectual Property

All content included on this website, such as text, graphics, logos, images, and software, is the property of Loeka or its content suppliers and is protected by South African and international copyright laws.

8. Limitation of Liability

This website and its content are provided on an "as is" basis. Loeka makes no express or implied representations or warranties of any kind, as to the operation of the site or the information, content, materials, or products16 included on this site. You expressly agree that your use of this site is at your sole risk.

9. Governing Law

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

10. Changes to Terms and Conditions

We reserve the right to update or change our Terms and Conditions at any time. Any changes will be posted19 to this page, and we encourage you to review it periodically.

11. Contact Information

For any questions regarding these Terms and Conditions, please contact us at hello@loeka.co.za.

Last Updated: November 2025