Refund & Returns Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

 

1. Returns

You have 7 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it.

• In its original packaging.

• Accompanied by a receipt or proof of purchase.

 

Please note that the following items are not eligible for return: Sale items, Gift Cards, Digital Products, Perishable Goods.

 

2. How to Initiate a Return

To start a return, please email us at hello@loeka.co.za with your order number and the reason for the return. We will provide you with instructions on how to proceed.

 

3. Shipping for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service, as we cannot be held liable for lost items.

 

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please allow for 5-7 business days for the refund to reflect in your account, depending on your bank's processing times.

 

5. Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at hello@loeka.co.za within 48 hours of delivery with photos of the product. We will arrange to have the item collected and a replacement sent out to you at our expense.

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Last Updated: November 2025