Privacy Policy

1. Introduction

Welcome to Loeka. We respect your privacy and are committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines how we collect, use, and safeguard your data when you use our website, www.loeka.co.za.

 

2. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, email address, shipping address, and phone number, which you provide when creating an account or placing an order.

• Payment Information: All payment processing is handled by our secure payment gateway, Peach Payments. We do not store your credit card details on our servers.

• Non-Personal Information: We may collect anonymous data about your device and Browse activity (like your IP address and browser type) to improve our website experience.

 

3. How We Use Your Information

Your information is used for the following purposes:

• To process and fulfil your orders, including delivery.

• To communicate with you regarding your orders, and to provide customer support.

• To send you promotional material via email, should you opt-in to our mailing list.

• To improve our website, products, and services.

 

4. Data Sharing

We do not sell your personal information. We may share your data with trusted third-party service providers only to the extent necessary to run our business, such as:

• Peach Payments: To securely process your payments.

• Courier Companies: To deliver your orders.

 

5. Data Security

We are committed to protecting your data. Our website uses Secure Socket Layer (SSL) technology to encrypt all data transmitted. All payment information is tokenized and handled by our PCI-DSS Level 1 compliant payment gateway.

 

6. Your Rights Under POPIA

You have the right to access, correct, or request the deletion of your personal information that we hold. To do so, please contact our Information Officer at the address below.

 

7. Cookies

Our website uses cookies to enhance your Browse experience and analyse site traffic. You can choose to disable cookies in your browser settings, but this may affect the functionality of our website.

 

8. Contact Us

If you have any questions about this Privacy Policy, please contact our Information Officer at: hello@loeka.co.za

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Last Updated: November 2025